Shipping policy

Last Updated: November 2, 2026

At Spinzy, we believe shopping should be simple, enjoyable, and convenient, no matter where you live.

That's why we offer free standard shipping worldwide on orders placed through our website.

Please review the following information about shipping, delivery estimates, tracking, and international orders.

1. Free Worldwide Shipping

Spinzy provides free standard shipping to supported destinations worldwide.

Shipping Cost: FREE

Estimated Delivery Time: 7–10 Business Days

There is no minimum order value required to qualify for our standard free shipping service.

Shipping availability is subject to carrier coverage, destination restrictions, and applicable laws.

2. Order Processing

Once an order is placed, it enters our order verification and fulfillment process.

We aim to prepare orders for shipment within 1–2 business days.

Business days generally exclude weekends and recognized public holidays.

Processing times may be longer during peak shopping periods or when additional order verification is required.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 business days after dispatch.

Actual delivery times may vary depending on the destination, customs procedures, carrier operations, and local delivery conditions.

Delivery estimates are provided for guidance and are not guaranteed.

If a delivery is significantly delayed, please contact our support team for assistance.

4. International Shipping

Spinzy offers shipping to supported destinations around the world.

International shipments may be subject to customs inspections, import regulations, and local delivery procedures.

Customers are responsible for any applicable import duties, taxes, or customs charges unless otherwise stated at checkout or required by law.

These charges are separate from our free standard shipping service.

Some destinations may have shipping restrictions or additional delivery requirements.

If we cannot fulfill an order to a particular destination, we will contact the customer and arrange an appropriate refund.

5. Order Tracking

When tracking information is available, we will provide it through a shipping confirmation email or the order tracking features offered by our website.

Tracking updates may take time to appear after a parcel has been handed over to the carrier.

If you have questions about your tracking information, please email support@spinzy.mom with your order number.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify:

  • Recipient's full name.

  • Street address and apartment or unit number.

  • City, state, and postal code.

  • Country or region.

  • Contact phone number, where required.

If you notice an address error after placing your order, contact us as soon as possible.

We will attempt to correct the address before shipment, although changes may not be possible once the order has entered the carrier's network.

7. Delivery Delays

Occasionally, shipping delays may occur due to circumstances outside our reasonable control, including:

  • Customs clearance procedures.

  • Severe weather conditions.

  • Transportation disruptions.

  • Carrier operational delays.

  • Public holidays.

  • Incorrect or incomplete delivery information.

We will make reasonable efforts to assist customers experiencing delivery difficulties.

Your rights under applicable consumer protection laws remain unaffected.

8. Lost or Missing Packages

If your package has not arrived within the expected delivery period, please contact our customer support team.

Include your order number and the email address associated with your purchase.

We will review the available tracking information and, where appropriate, contact the shipping provider.

If a shipment is confirmed lost before successful delivery, we will work with you toward an appropriate replacement or refund.

9. Damaged Packages

If your order arrives damaged, please contact us promptly.

Where possible, provide photographs of the packaging and affected product.

Our team will review the issue and assist with an appropriate resolution under our Return and Refund Policy and applicable law.

10. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this happens, you may receive separate tracking updates.

There will be no additional standard shipping charge for split shipments.

11. Returns and Refunds

Spinzy offers a 30-day free return and refund policy for eligible purchases.

If you are not satisfied with your order, please review our Return and Refund Policy or contact our support team.

12. Shipping Support

For questions regarding shipping, tracking, or delivery, please contact:

Spinzy
Website: https://spinzy.mom
Email: support@spinzy.mom
Phone: +1 631-924-4995
Address: 870 Arnold Mill Rd, Woodstock, GA 30188, United States

Free Worldwide Shipping. More Spinning, More Smiling.