Refund policy

Last Updated: November 2, 2026

At Spinzy, customer satisfaction is important to us. We want you to feel confident and comfortable when shopping for your favorite fidget spinners and accessories.

We offer a 30-day free return and refund policy for eligible purchases. If you are not completely satisfied with your order, our customer support team is here to assist you.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be returned with all included parts and accessories.

  • The product must not have been intentionally damaged, misused, or substantially altered.

  • Proof of purchase, such as an order number or confirmation email, must be provided.

We accept eligible returns for items that do not meet your expectations, including items returned due to a change of mind.

2. Free Returns

Spinzy offers free returns on eligible orders within the 30-day return period.

There are no return processing fees or restocking fees for approved returns.

If a physical return is required, our support team will provide instructions and arrange an appropriate prepaid return method.

Customers should not ship products to our business address without receiving return authorization.

3. How to Request a Return

To begin a return, please follow these steps:

Step 1: Contact Our Support Team

Email support@spinzy.mom within 30 days of receiving your order.

Please include:

  • Your full name.

  • Your order number.

  • The email address used at checkout.

  • The item you wish to return.

  • A brief explanation of your return request.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions.

Step 3: Prepare Your Return

If the item needs to be shipped back, securely package the product and include all original accessories.

Step 4: Return Review and Refund

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Email support@spinzy.mom with your order number, a description of the issue, and clear photographs where available.

We will review the situation and offer an appropriate resolution, which may include a replacement or refund.

Customers will not be responsible for return shipping costs when an item arrives damaged, defective, or incorrect.

5. Refund Eligibility

Approved refunds are generally issued to the original payment method used during checkout.

For an eligible full-order return, the refund will cover the amount paid for the returned products.

Because Spinzy offers free standard worldwide shipping, no standard outbound shipping charge is deducted from an eligible refund.

Any additional rights provided by applicable consumer protection laws remain unaffected.

6. Refund Processing Time

After a return is received and approved, we aim to process the refund within 5–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

We will send an email notification once your refund has been processed.

7. Exchanges

If you would like a different fidget spinner design, color, or style, please contact our customer support team.

We will help determine whether an exchange or a return followed by a new purchase is the most appropriate solution.

Product availability may vary.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@spinzy.mom.

We will attempt to accommodate cancellation requests before an order has been processed for shipment.

If an order has already shipped, you may request a return after delivery under our 30-day return policy.

9. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please contact our support team.

We may ask you to confirm your shipping address and check with household members, neighbors, or your local delivery provider.

We will review the available shipping information and assist with an appropriate resolution.

10. Consumer Rights

Nothing in this policy is intended to limit or exclude any consumer rights or remedies that cannot legally be waived under applicable law.

Where local consumer protection laws provide additional rights, those rights will apply.

11. Contact Information

For returns, refunds, or exchanges, please contact:

Spinzy
Website: https://spinzy.mom
Email: support@spinzy.mom
Phone: +1 631-924-4995
Address: 870 Arnold Mill Rd, Woodstock, GA 30188, United States

Thank you for shopping with Spinzy — Spin Into Fun. Find Your Focus.